Return & Refund Policy

Kanak E-Bazaar strives to provide quality products and services. If you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a replacement, return, or refund subject to the terms mentioned below.

• Return requests must be initiated within 7 days of delivery unless otherwise specified.
• Products must be unused, unopened, and in their original packaging.
• All accessories, manuals, invoices, labels, and promotional items must be returned with the product.
• The Company reserves the right to inspect returned items before approving any refund or replacement.

• Damaged products received during transit.
• Wrong products delivered.
• Products with manufacturing defects.
• Incomplete orders or missing items.
• Products significantly different from the description displayed on the website.

Due to hygiene, safety, health, and regulatory requirements, the following categories are generally not eligible for return, exchange, or refund once delivered:

• Opened or used health supplements and wellness products.
• Personal care, beauty, skincare, cosmetics, and grooming products after opening.
• Food products, grocery items, spices, edible oils, beverages, and FMCG consumables.
• Products with broken seals, tampered packaging, or missing labels.
• Products purchased under clearance sale, liquidation sale, special promotional sale, or non-returnable offers.
• Gift cards, vouchers, reward coupons, promotional credits, cashback benefits, and digital products.
• Customized, personalized, or made-to-order products.
• Products damaged due to misuse, negligence, improper handling, or unauthorized repairs.
• Items returned without original packaging, accessories, manuals, or proof of purchase.

• Customers must report damaged, missing, or incorrect products within 48 hours of delivery.
• Photographic or video evidence may be required for verification.
• The Company may offer replacement, store credit, or refund after successful verification.

• Approved refunds will be processed through the original payment method wherever feasible.
• Refund processing may take 7–15 business days depending on banking channels.
• In certain cases, refunds may be issued as store credit, wallet balance, or replacement products.
• Shipping, handling, convenience, or payment gateway charges may not be refundable.

• Orders may be cancelled before dispatch.
• Orders already dispatched may not be eligible for cancellation.
• The Company reserves the right to cancel orders due to pricing errors, inventory issues, suspected fraud, or operational constraints.

Kanak E-Bazaar reserves the right to inspect returned products and verify customer claims. Refunds, replacements, or exchanges may be declined if returned products do not meet eligibility criteria.

The Company reserves the right to reject return or refund requests and suspend customer accounts where excessive returns, fraudulent claims, misuse of promotions, or abuse of the return process is detected.

For assistance regarding returns, replacements, or refunds, please contact:

Kanak E-Bazaar
Email: info@kanakprabhagroup.com
Phone: +91 9278406767